Sole Solution Privacy Policy

1. Introduction

Sole Solution respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, webshop, mobile app, or related services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Identifiers: name, email address, phone number, billing and shipping address, account login information.
• Payment Information: credit/debit card details or other payment method information (processed securely by our third-party payment providers; we do not store full card numbers).
• Commercial Information: records of products purchased, order history, refund and return requests.
• Device & Technical Data: IP address, browser type, operating system, device identifiers, usage activity on our site/app.
• Cookies & Tracking Technologies: to improve user experience, analyze traffic, and for marketing purposes.
• User Content: reviews, testimonials, or other content you choose to submit.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders, payments, and deliveries.
• Provide, maintain, and improve our Services.
• Communicate with you regarding your purchases, account, or customer support inquiries.
• Send marketing communications (with your consent where required).
• Detect and prevent fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our Terms of Service.

4. Sharing of Information

We may share your personal information with:

• Service Providers: payment processors, shipping carriers, IT and marketing support.
• Business Transfers: in connection with mergers, acquisitions, or sale of assets.
• Legal Obligations: if required by law, legal process, or government request.
• Advertising & Analytics Partners: if you consent to the use of marketing cookies/tracking.

We do not sell your personal information. However, some data sharing for advertising and analytics may be considered a “sale” or “sharing” under certain state privacy laws. You have the right to opt out (see Section 8).

5. Cookies and Tracking

We use cookies and similar technologies to:

• Enable essential site functions (e.g., shopping cart).
• Measure website performance and traffic.
• Personalize content and ads.

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational safeguards, including encryption and secure servers, to protect your data. Please note that no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. Typically, order and transaction records are retained for at least 7 years for tax and accounting purposes.

8. Your Privacy Rights (U.S. State Laws)

Depending on where you reside, you may have the following rights:

• Right to Know: what categories of personal information we collect and use.
• Right to Access: to request a copy of your personal data.
• Right to Delete: to request that we delete your personal information, subject to certain exceptions.
• Right to Correct: to request correction of inaccurate data.
• Right to Opt-Out of Sale/Sharing: you can direct us not to “sell” or “share” your personal data for targeted advertising.
• Right to Non-Discrimination: we will not discriminate against you for exercising your privacy rights.

To exercise your rights, contact us at: support@solesolution.app. California residents may also use the “Do Not Sell or Share My Personal Information” link in the footer of our website.

9. Children’s Privacy

Our Services are not directed to children under 13 (or 16 in certain states). We do not knowingly collect personal information from children. If you believe we may have inadvertently collected such data, please contact us.

10. International Users

Our Services are intended for U.S. residents. If you access our Services from outside the United States, please note that your information may be transferred and stored in the United States, where privacy laws may not be as protective as those in your country.

11. Refunds, Returns & Shipping Information

Because we operate as an online store, the following additional terms apply:

• Order Data: shipping address, tracking details, and order preferences are stored securely and shared with delivery partners.
• Refund & Return Requests: processed in accordance with our Return Policy. Personal data related to refunds is stored for compliance and fraud prevention.
• Third-Party Carriers: shipping companies may receive your name, address, and phone number to fulfill delivery.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. If changes are significant, we will notify you by email or through the Services.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us: